Leadership Skills

Leadership Skills is a structured framework that defines the behaviors essential for excelling in various job roles, particularly leadership positions. 

The Providence framework categorizes these behaviors into four key factors, each comprising related competencies necessary for effective performance.

INSPIRATIONAL LEADER

Mission Focused

• Inspires the organization around its common mission and values while also celebrating its distinctive heritages.
• Weaves social accountability, community orientation and stewardship principles into sound business practices.
• Promotes an environment of hope, healing and hospitality with their words and actions.

Courageous Presence

• Demonstrates emotionally intelligent leadership and interactions.
• Courageously communicates and inspires an ever evolving and changing organization.
• Is action-oriented; consciously and effectively urges others toward the goal.

PEOPLE LEADER

Coaches & Develops

• Clearly sets direction and expectations for direct reports and holds them accountable for results.
• Provides feedback and coaching to both good-performers and under-performers.
• Is aware of caregiver’s career goals and provides developmental coaching to support.

Builds diverse & inclusive talent

• Conscientiously builds a diverse talent pipeline of highly capable caregivers.
• Demonstrates the value of diversity and inclusion in leadership efforts.

Steward of Engagement

• Creates a climate of trust where people are engaged, committed, and motivated to do their best.
• Fosters a learning environment for caregivers- expressing confidence in their ability to excel, maintaining their self-esteem, empathizing, involving them and disclosing own position.

Effective partnering through influence

• Works effectively with various groups of people, team and organizational functions.
• Gains win-win agreements and settles disputes across the organization.
• Leads change with confidence and calm; motivating others to engage when appropriate.
• Adjusts personal leadership/communication style to influence with respect.

RESULTS LEADER

Enhances the patient & customer experience.

• Ensures that the patient/customer perspective is the driving force behind business decisions and activities.
• Makes patient, caregiver, and guest/family safety a personal priority.
• Creates and promotes a just culture that encourages the reporting of errors and near misses; stands up for those who speak up for safety.
• Applies improvement methods to: improve the patient experience of care, to improve the health of populations, and reduce the per capita cost of healthcare.

Organizational Agility

• Knows how to get things done in the organization; successfully mobilizes people, processes, culture and technology.
• Effectively navigates relationships and organizational politics within a matrixed organization.

THOUGHT LEADER

Business Acumen

• Knowledgeable about current business and healthcare practices.
• Capable of critical operational and financial analytics.
• Leverages best business practices to solve problems.

Strategic Thinking

• Integrates multiple business and societal perspectives when constructing strategies.
• Leverages strategies that grow and develop the organization.
• Contributes successfully to community wellness and population health issues.

Innovative Mindset

• Stays on top of emerging business and healthcare trends.
• Thinks innovatively and facilitates creativity in others.
• Is mentally agile; “thinks well on their feet.”
• Introduces break-through thinking, enabling new mental models to emerge.